Returns
At Clever-Stuff Ltd we do our utmost to get our clients up and running as soon as possible. If our Technical Support Department cannot resolve the problem then we advise that the product is returned to the place of purchase in order to receive a new replacement product. If this is not an option, we will attempt to replace your faulty product as soon as possible. Therefore, in accordance with the Clever-Stuff Ltd. Terms and Conditions, the returns procedure outlined below must be followed for the return of goods. This will assist both Clever-Stuff Ltd. and our customers in bringing any returns issues to successful conclusions.
In the first instance, support will be provided by our Technical Department.
Contact our Technical Department where they will provide assistance and advice on finding a solution or will provide guidance on returning your product.
Contact Technical Department at the following:
UK: 020 8962 2589
Calls charged at national rates
Ireland: 094 937 4110
Calls charged at national rates
International: +353 94 937 4110
Calls charged at international rates
Email: Please use our online Technical Support Form
Return of your Product
Once your unit has been diagnosed as faulty (Technical Support will advise on this) – RMA (Returned Merchandise Authorisation) Form will be sent to you by e-mail. Complete the RMA Form and return it to us.
You must complete ALL sections of the form providing as much information as possible. It is essential you include contact name, email, address and phone number. Once we are in receipt of your returned goods and completed form, our Customer Services Department will issue a replacement item as soon as possible, pending stock.
- Goods must be returned, complete, within two weeks of the RMA form being issued, in protective packaging.
- Returned goods should be returned by courier/registered post to avoid damage while in transit but also for proof of posting, insurance and proof of delivery reasons. Warranty will be voided if goods are returned in inadequate packaging. Clever-Stuff Ltd are unable to offer collection facilities.
- Clever-Stuff Ltd will not accept goods without a completed RMA form. Failure to do so may result in delays or missing product.
- Goods will only be accepted if place of purchase refuses to support refund or replacement.
- Cost of postage will not be refunded.
A returned product may be rejected for a number of reasons; these will be outlined to you in writing by the Technical Agent handling the case. The rejection may require you to supply more information regarding the return, on receipt of this further information, our Customer Services Departments and Technical Agent will reassess your request before issuing a replacement device. Customer Services: enquire@clever-stuff.ie
