Returns
At Clever-Stuff Ltd we do our utmost to get our clients up and running as soon as possible. If our Technical Support Department cannot resolve the problem then we need to replace your faulty product as soon as possible. Therefore, in accordance with the Clever-Stuff Ltd. Terms and Conditions, the returns procedure outlined below must be followed for the return of goods. This will assist both Clever-Stuff Ltd. and our customers in bringing any returns issues to successful conclusions.
In the first instance, support will be provided by our Technical Department.
Contact our Technical Department where they will provide assistance and advice on finding a solution or will provide guidance on returning your product.
Contact Technical Department at the following:
UK: 0901 723 0138 (calls are charged at 35p/min)
Ireland: 094 9374110 (calls are charged at operator national rates)
International: +353 94 9374110 (calls are charged at operator international rates)
Email: Please use our online Technical Support Form
Return of your Product
Once your unit has been diagnosed as faulty (Techical Support will advise on this) – RMA (Returned Merchandise Authorisation) Form will be sent to you by e-mail. Complete the RMA Form and return it to us along with the product.
You must complete ALL sections of the form providing as much information as possible. It is essential you include contact name, email, address and phone number. Once we are in receipt of your returned goods and completed form, our Customer Services Department will issue a replacement item as soon as possible, pending stock.
- Goods must be returned, complete, within two weeks of the RMA form being issued, in protective packaging.
- Returned goods must be returned by courier/registered post to avoid damage while in transit but also for proof of posting, insurance and proof of delivery reasons. Warranty will be voided if goods are returned in inadequate packaging. Clever-Stuff Ltd are unable to offer collection facilities.
- Clever-Stuff Ltd will not accept goods without a completed RMA form. Failure to do so may result in delays or missing product.
- The above procedures are relevant for Clever-Stuff Ltd products purchased on busbi.biz website – if you have purchased your product elsewhere and the product is still under warranty then product should be returned to place of purchase.
A returned product may be rejected for a number of reasons; these will be outlined to you in writing by the Technical Agent handling the case. The rejection may require you to supply more information regarding the return, on receipt of this further information, our Customer Services Departments and Technical Agent will reassess your request before issuing a replacement device. Customer Services: enquire@clever-stuff.ie
Refunds Policy
Refunds will be given at the discretion of the company management.
